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Privacy Policy

Effective Date: 01/01/2024

  1. Introduction Welcome to Bridge Unity Network ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website https://bridgeunitynet.com and our inmate texting services (collectively, the "Services"). By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy, including your consent to receive SMS messages as detailed in Section 4.4.

  2. Information We Collect 2.1. Personal Information We may collect personal information that you voluntarily provide to us when you register for an account, subscribe to our Services, or communicate with us. This information may include:

    • Personal Identifiers: Full name, email address, postal address, phone number.

    • Inmate Information: Inmate's full name, inmate ID number, facility location.

    • Account Credentials: Username and password for accessing your account.

    • Payment Information: Credit card details, billing address (processed through secure third-party payment processors).

    2.2. Communication Content

    • Messages: Content of messages sent between inmates and their loved ones, including any attachments.

    • Email Correspondence: Emails sent to or received from Corrlinks.

    2.3. Automatically Collected Information When you access the Services, we may automatically collect certain information about your device and usage, including:

    • Log Data: IP address, browser type, operating system, access times, pages viewed.

    • Cookies and Similar Technologies: Data collected through cookies, web beacons, and other tracking technologies (see Section 7).

    2.4. SMS Communications Data We may collect information related to your SMS communications, including:

    • Phone Number: Your mobile phone number used to send and receive SMS messages.

    • Message Content: The content of SMS messages exchanged between you and Bridge Unity Network.

    • Message Metadata: Information such as timestamps, message status, and delivery confirmations.

  3. How We Use Your Information We use the collected information for various purposes, including:

    • Service Provision: Facilitating communication between inmates and their loved ones.

    • Account Management: Creating and managing user accounts.

    • Payment Processing: Processing transactions and managing subscriptions.

    • Customer Support: Responding to inquiries, providing assistance.

    • Communication: Sending administrative information, updates, promotional materials, and SMS communications as per your consent.

    • Analytics: Monitoring and analyzing usage to improve our Services.

    • Legal Compliance: Complying with applicable laws, regulations, and legal processes.

  4. Disclosure of Your Information We may share your information in the following circumstances: 4.1. With Service Providers We may share personal information with third-party vendors and service providers who perform services on our behalf, such as:

    • Payment Processors: For transaction processing (e.g., Stripe).

    • Email Service Providers: For sending communications.

    • SMS Gateways: For delivering text messages (e.g., Twilio).

    • Other Service Providers: As necessary to provide our Services.

    • Note: These third parties are authorized to use your personal information only as necessary to provide these services to us and are obligated not to disclose or use it for any other purpose.

    4.2. For Legal Reasons We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

    4.3. Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

    4.4. With Your Consent We may disclose your personal information for any other purpose with your explicit consent.

  5. Data Security We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes data related to SMS communications. These measures include:

    • Encryption: Data encryption in transit using SSL/TLS protocols.

    • Access Controls: Restricted access to personal information to authorized personnel only.

    • Regular Audits: Periodic review of our data collection and processing practices.

    Please note: No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

  6. Your Choices and Rights 6.1. Access and Update You may access, correct, or update your personal information by logging into your account settings or contacting us directly.

    6.2. Opt-Out

    • Marketing Communications: You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails.

    • SMS Messages: Reply with "STOP" to opt out of receiving text messages or contact us at legal@bridgeunitynet.com.

    6.3. Do Not Track Signals Our Services do not respond to Do Not Track (DNT) signals. You can set your browser to refuse cookies (see Section 7).

    6.4. Data Deletion You may request the deletion of your personal information by contacting us. We will process your request subject to our legal obligations.

    6.5. SMS Communications Rights

    • Access and Update: You may access, correct, or update your phone number and SMS preferences by logging into your account settings or contacting us directly.

    • Data Deletion: You may request the deletion of your SMS communications data by contacting us. We will process your request subject to our legal obligations.

  7. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

    Types of Cookies We Use

    • Essential Cookies: Necessary for the functioning of the Services.

    • Performance Cookies: Collect information about how you use the Services.

    • Functionality Cookies: Remember your preferences and settings.

  8. Third-Party Links Our Services may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies.

  9. Children's Privacy Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you are aware that a minor has provided us with personal information, please contact us so we can take appropriate action.

  10. International Data Transfers If you are accessing the Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Services, you consent to such transfers.

  11. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by:

    • Posting the new Privacy Policy on this page.

    • Updating the "Effective Date" at the top of this Privacy Policy.

    • Sending an email notification or providing a prominent notice on our Services.

    We encourage you to review this Privacy Policy periodically for any changes.

  12. Contact Us If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

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